Industry:
Industrial customer
Application:
Flexible heater used in Benchtop equipment.
Problem
When the customer approached FCT they were having trouble getting product from their existing supplier while also having difficulties with the overall relationship. The supplier held all detailed files related to 11 differing PNs that they were producing for the customer. Unfortunately, the customer did not have any of the up-to-date files inclusive of design files, material stack up and more, but they did have finished parts.
The customer was pleased with the performance of the parts that they had been using, and therefore sought to identify a supplier design and build parts that would meet the same specifications. Given there we no final files to work from FCT would need to reengineer each part number.
Solution:
We do offer extensive flexible heater knowledge and utilized the customers obsolete files to compare those to exact part. We also cross-sectioned the parts and then worked to define the exact set of materials that were being utilized in the current production parts that the customer had received in the past. FCT then developed and supplied the customer with a complete data package for technical review by the customer. The customer would approve the files and FCT then build prototypes of each part number. Upon testing the customer found that the FCT parts performed at the same level or offered a slight improvement. FCT then turned over the data packages to the customer so that they have long term control over their products.
Result:
Once designs were agreed upon, FCT built product that turned out to be a drop-in replacement and met or exceeding the requirements of these critical customer related applications.
